After pressing Start Training, in the Assign Session Users screen, you need to assign a user to a Control Box before being able to connect to another Control Box. This is because if all Control Boxes were to appear on the screen after you connect to ...
1. Ensure you have proper contact with the touch pad by cleaning the screen and your finger. 2. Check to ensure there are no cracks to the screen - if there are cracks or damage discontinue use. 3. Check the App Store and the e-mail account provided ...
Please check the accuracy of the credentials. If this does not work, please check that your tablet is connected to WiFi. If this does not help, please reset your password and then try to log in again. Note that accounts that only have the "user" ...
Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Neuro20 PRO Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is ...
The password can easily be reset on the Neuro20 PRO app – just tap “Forgot password?”. Alternately, the password can be reset here: https://account.neuro20.net/password-reset-start.