The app does not load

The app does not load

1. Ensure you have proper contact with the touch pad by cleaning the screen and your finger. 
2. Check to ensure there are no cracks to the screen - if there are cracks or damage discontinue use.
3. Check the App Store and the e-mail account provided to verify if there are any outstanding mandatory updates, such as firmware update, or Software update. If there are e-mails from or Neuro20 technical support team, then follow directions as prescribed in the e-mail.

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