I'm trying to connect to multiple Control Boxes. I turned them all on, but when in Start Training/Assign Session Users, I only see one Control Box. How can I see the rest?

I'm trying to connect to multiple Control Boxes. I turned them all on, but when in Start Training/Assign Session Users, I only see one Control Box. How can I see the rest?

After pressing Start Training, in the Assign Session Users screen, you need to assign a user to a Control Box before being able to connect to another Control Box. 

This is because if all Control Boxes were to appear on the screen after you connect to all of them, it would be very difficult for you to identify who is physically using which Control Box. 

To set up a session using multiple Control Boxes:
  1. From the Home Screen, go to Start Training. 
  2. Turn on one Control Box.
  3. Assign the User to that Control Box. 
  4. Repeat the process for other Control Boxes (also one at a time). This time, once you turn on another Control Box, it will appear on the screen. 

    • Related Articles

    • When I connect to my Control Box, it says "Update Required"

      This means that the firmware of your Neuro20 Control Box requires an update because it does not have the latest approved firmware. IMPORTANT! Neuro20 PRO Control Boxes should only be updated one at a time. Please follow steps 6-11 for each box ...

    • I don’t know how to activate my Neuro20 Control Box

      Control Boxes must be activated within the app. Activation can only be performed by accounts with owner permissions. To activate Control Boxes, the owner needs to click “Manage Devices” and connect to the control box in question. Afterwards, a new ...

    • I can’t connect to the Neuro20 Control Box

      Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Neuro20 PRO Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is ...

    • My Control Box does not turn on

      If your Control Box turns on correctly, you should see two lights (blue and green) when you press the STOP button. If not: 1. Check if the battery is charged. Consider replacing the battery if necessary. 2. Make sure the battery is properly ...

    • I get a message saying that my Neuro20 Control Box is active with a different organization

      Control Boxes can only be used with the organization to which they were activated. Make sure that you have not used this Control Box with a different organization. If the problem persists, please contact support@neuro20.com or call +1 (917) 503 6876 ...