I cannot log in to the app with my credentials.

Please check the accuracy of the credentials. 

If this does not work, please check that your tablet is connected to WiFi. 

If this does not help, please reset your password and then try to log in again. 

Note that accounts that only have the "user" level of permissions cannot log in to the app. 

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• I don’t know how to perform an app update

  1. Go to the App Store. 2. In the top-right hand corner, tap the user photo. 3. Scroll to “Available Updates:”. 4. Find the Neuro20 PRO app and tap the “UPDATE” button.

• I forgot the password for my Neuro20 PRO account.

  The password can easily be reset on the Neuro20 PRO app – just tap “Forgot password?”. Alternately, the password can be reset here: https://account.neuro20.net/password-reset-start.

• The app does not load

  1. Ensure you have proper contact with the touch pad by cleaning the screen and your finger. 2. Check to ensure there are no cracks to the screen - if there are cracks or damage discontinue use. 3. Check the App Store and the e-mail account provided ...

• I don’t know how to activate my Neuro20 Control Box

  Control Boxes must be activated within the app. Activation can only be performed by accounts with owner permissions. To activate Control Boxes, the owner needs to click “Manage Devices” and connect to the control box in question. Afterwards, a new ...

• Is there another way to review data about accounts or devices?

  This data can also be retrieved using the webpanel, available at www.account.neuro20.net/login