I forgot the password for my Neuro20 PRO account.

• Related Articles

• I cannot log in to the app with my credentials.

  Please check the accuracy of the credentials. If this does not work, please check that your tablet is connected to WiFi. If this does not help, please reset your password and then try to log in again. Note that accounts that only have the "user" ...

• I don’t know how to perform an app update

  1. Go to the App Store. 2. In the top-right hand corner, tap the user photo. 3. Scroll to “Available Updates:”. 4. Find the Neuro20 PRO app and tap the “UPDATE” button.

• There’s an orange triangle with a white exclamation point next to a user’s name.

  This means that the account has not been activated and therefore they cannot be assigned for training. All accounts need to be activated by the user before they can be used. Please ask the user in question to check their e-mail and find the e-mail ...

• I just purchased the Neuro20 PRO system and I don’t know what to do to make it work.

  If this is your first purchase of the Neuro20 PRO, you will need to register your organization. To do that, follow this link: https://account.neuro20.net/sign-up-org Then, use the provided credentials to log in, activate your control boxes and create ...

• The app does not load

  1. Ensure you have proper contact with the touch pad by cleaning the screen and your finger. 2. Check to ensure there are no cracks to the screen - if there are cracks or damage discontinue use. 3. Check the App Store and the e-mail account provided ...