Stimulation
I don’t know how to activate my Neuro20 Control Box
Control Boxes must be activated within the app. Activation can only be performed by accounts with owner permissions. To activate Control Boxes, the owner needs to click “Manage Devices” and connect to the control box in question. Afterwards, a new ...
There’s an orange triangle with a white exclamation point next to a user’s name.
This means that the account has not been activated and therefore they cannot be assigned for training. All accounts need to be activated by the user before they can be used. Please ask the user in question to check their e-mail and find the e-mail ...
Some electrodes are showing as yellow and are blocked at 5%.
This means that the system has identified an open circuit and, for your safety, is blocking stimulation. Take the following measures to try and resolve the situation:; 1. Ensure that the User is not wearing anything under the Neuro20 Smart Suit which ...
There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).
This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Neuro20 Control Box is turned off (ie. no lights). Once the Neuro20 Control Box is turned off, ...
The stimulation is too painful or feels like needles.
If discomfort is experienced during stimulation, take the following measures: 1. Ensure that the electrodes are well moistened. Use either a specialized electrode cream/spray, or water with some dissolved salt to ensure that the electrodes are wet. ...
I cannot increase stimulation or stimulation cannot be felt.
1. Check the Neuro20 PRO Control Box is on and connected. 2. Check if the Neuro20 PRO Control Box is attached properly to the Neuro20 Smart Suit. If not, reattach and restart the training program. 3. Check that the User is not wearing anything under ...