There’s an orange triangle with a white exclamation point next to a user’s name.

This means that the account has not been activated and therefore they cannot be assigned for training. All accounts need to be activated by the user before they can be used.

Please ask the user in question to check their e-mail and find the e-mail from Neuro20 Technologies, prompting them to activate their account. They should follow the prompts in that e-mail.

If the user cannot find the e-mail, tap the triangle. You will be able to resend the e-mail to the user. The account holder must then follow the steps outlined in the e-mail to activate their account.

Please note that the e-mail is sent instantly. If the account holder does not receive it, please ask them to check SPAM. 

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• I cannot log in to the app with my credentials.

  Please check the accuracy of the credentials. If this does not work, please check that your tablet is connected to WiFi. If this does not help, please reset your password and then try to log in again. Note that accounts that only have the "user" ...

• I don’t know how to perform an app update

  1. Go to the App Store. 2. In the top-right hand corner, tap the user photo. 3. Scroll to “Available Updates:”. 4. Find the Neuro20 PRO app and tap the “UPDATE” button.

• I forgot the password for my Neuro20 PRO account.

  The password can easily be reset on the Neuro20 PRO app – just tap “Forgot password?”. Alternately, the password can be reset here: https://account.neuro20.net/password-reset-start.

• The app does not load

  1. Ensure you have proper contact with the touch pad by cleaning the screen and your finger. 2. Check to ensure there are no cracks to the screen - if there are cracks or damage discontinue use. 3. Check the App Store and the e-mail account provided ...

• Is there another way to review data about accounts or devices?

  This data can also be retrieved using the webpanel, available at www.account.neuro20.net/login