I cannot increase stimulation or stimulation cannot be felt.
1. Check the Neuro20 PRO Control Box is on and connected.
2. Check if the Neuro20 PRO Control Box is attached properly to the Neuro20 Smart Suit. If not, reattach and restart the training program.
3. Check that the User is not wearing anything under the Neuro20 Smart Suit which could obstruct proper connection of the pads with the skin, eg. undergarments or bra.
4. Check the levels of the muscle groups for the User in question. If the User accidentally or purposely pressed the red Start button on the Control Box during the active training session, it automatically resets all the muscle groups to 0%. If this occurs the Training Session will need to be reset.
5. If the problem still persists, have the user change the Neuro20 Smart Suit.;
Stimulation cannot be increased during rest periods.
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The stimulation is too painful or feels like needles.
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There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).
This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Neuro20 Control Box is turned off (ie. no lights). Once the Neuro20 Control Box is turned off, ...
Some electrodes are showing as yellow and are blocked at 5%.
This means that the system has identified an open circuit and, for your safety, is blocking stimulation. Take the following measures to try and resolve the situation:; 1. Ensure that the User is not wearing anything under the Neuro20 Smart Suit which ...
There is physical damage to the Control Box
If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.
There is a physical problem with the suit – either the plate, stitches, material, zipper, or magnet connection are not as they should be.
If the suit remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent. They will assist you in obtaining a ...