This means that the system has identified an open circuit and, for your safety, is blocking stimulation.
Take the following measures to try and resolve the situation:;
1. Ensure that the User is not wearing anything under the Neuro20 Smart Suit which could obstruct proper connection of the electrodes with the skin ... i.e. undergarments or bra.;
2. Ensure Users are in the proper size suit (ie. not too bulky suit).
3. Ensure that there is moisture on the electrode – either from sweat or use a spray bottle to wet the electrodes.
4. If the indication persists, then remove and re-clip the Neuro20 Control Box.
5. If you have a different Neuro20 Control Box available to you, then try using the other Control Box.
6. If the indication persists, then close and restart the Software.
7. If the indication persists, then change the Neuro20 Smart Suit.
Related Articles
The stimulation is too painful or feels like needles.
If discomfort is experienced during stimulation, take the following measures: 1. Ensure that the electrodes are well moistened. Use either a specialized electrode cream/spray, or water with some dissolved salt to ensure that the electrodes are wet. ...
There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).
This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Neuro20 Control Box is turned off (ie. no lights). Once the Neuro20 Control Box is turned off, ...
I cannot increase stimulation or stimulation cannot be felt.
1. Check the Neuro20 PRO Control Box is on and connected. 2. Check if the Neuro20 PRO Control Box is attached properly to the Neuro20 Smart Suit. If not, reattach and restart the training program. 3. Check that the User is not wearing anything under ...
There is physical damage to the Control Box
If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.
There is a physical problem with the suit – either the plate, stitches, material, zipper, or magnet connection are not as they should be.
If the suit remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent. They will assist you in obtaining a ...