When I connect to my Control Box, it says "Update Required"

This means that the firmware of your Neuro20 Control Box requires an update because it does not have the latest approved firmware. 

IMPORTANT! Neuro20 PRO Control Boxes should only be updated one at a time. Please follow steps 6-11 for each box individually. Do not attempt to activate multiple boxes simultaneously.

1. Turn off all Control Boxes.
   
2. Open the Neuro20 PRO App.
   
3. Sign in to the Neuro20 PRO App.
   
4. Open “Manage Devices”.
   
5. Ensure that the Control Box you are attempting to update is OFF prior proceeding to the next step. 
   
6. Press and hold the Red STOP Button for 3 seconds. One LED on CB will flash purple (firmware update mode) and the Neuro20 PRO Control Box will show up in the Device Management window.
   
7. Click “Connect” to connect the Neuro20 PRO Control Box.
   
8. Select “Update Firmware” under the Control Box Picture.
   
9. Press “Update Box” and proceed with the update.
   
10. Wait until the update is fully (100%) completed.
    
11. Turn off the updated Neuro20 PRO Control Box and proceed with the next Neuro20 PRO Control Box, if necessary.
    
12. Restart App (double click the tablet home button and swipe the app window upwards) prior to running a Training Session.

• Related Articles

• I can’t connect to the Neuro20 Control Box

  Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Neuro20 PRO Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is ...

• My Control Box does not turn on

  If your Control Box turns on correctly, you should see two lights (blue and green) when you press the STOP button. If not: 1. Check if the battery is charged. Consider replacing the battery if necessary. 2. Make sure the battery is properly ...

• I don’t know how to activate my Neuro20 Control Box

  Control Boxes must be activated within the app. Activation can only be performed by accounts with owner permissions. To activate Control Boxes, the owner needs to click “Manage Devices” and connect to the control box in question. Afterwards, a new ...

• There is physical damage to the Control Box

  If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.

• I get a message saying that my Neuro20 Control Box is active with a different organization

  Control Boxes can only be used with the organization to which they were activated. Make sure that you have not used this Control Box with a different organization. If the problem persists, please contact support@neuro20.com or call +1 (917) 503 6876 ...