There is physical damage to the Control Box
If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it.
However, if the issue affects its performance, please reach out to your sales agent.
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My Control Box does not turn on
If your Control Box turns on correctly, you should see two lights (blue and green) when you press the STOP button. If not: 1. Check if the battery is charged. Consider replacing the battery if necessary. 2. Make sure the battery is properly ...
I can’t connect to the Neuro20 Control Box
Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Neuro20 PRO Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is ...
When I connect to my Control Box, it says "Update Required"
This means that the firmware of your Neuro20 Control Box requires an update because it does not have the latest approved firmware. IMPORTANT! Neuro20 PRO Control Boxes should only be updated one at a time. Please follow steps 6-11 for each box ...
I don’t know how to activate my Neuro20 Control Box
Control Boxes must be activated within the app. Activation can only be performed by accounts with owner permissions. To activate Control Boxes, the owner needs to click “Manage Devices” and connect to the control box in question. Afterwards, a new ...
I get a message saying that my Neuro20 Control Box is active with a different organization
Control Boxes can only be used with the organization to which they were activated. Make sure that you have not used this Control Box with a different organization. If the problem persists, please contact support@neuro20.com or call +1 (917) 503 6876 ...