The iPad signed me out of my Apple ID
You need to sign in with your Apple ID. To do so:
1. Go to Settings.
2. At the top, select “Sign in with your Apple ID”.
3. Follow the on-screen steps.
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My tablet won’t turn on
To turn your tablet on, press and hold the Power button. If this does not help, take the following measures to check your tablet: 1. Check to ensure that the tablet is properly charged. If not, plug in and ensure that the charging indication light ...
The app does not load
1. Ensure you have proper contact with the touch pad by cleaning the screen and your finger. 2. Check to ensure there are no cracks to the screen - if there are cracks or damage discontinue use. 3. Check the App Store and the e-mail account provided ...
I don’t know how to perform an app update
1. Go to the App Store. 2. In the top-right hand corner, tap the user photo. 3. Scroll to “Available Updates:”. 4. Find the Neuro20 PRO app and tap the “UPDATE” button.
I cannot log in to the app with my credentials.
Please check the accuracy of the credentials. If this does not work, please check that your tablet is connected to WiFi. If this does not help, please reset your password and then try to log in again. Note that accounts that only have the "user" ...
There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).
This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Neuro20 Control Box is turned off (ie. no lights). Once the Neuro20 Control Box is turned off, ...