I cannot close my battery door, or the battery door knob jams.

I cannot close my battery door, or the battery door knob jams.

To properly close the battery door, align the bottom part of the battery cover (opposite the knob) with the bottom of the cabinet.

Then, tilt it downward until fully closed.

Finally, twist the knob to secure it in place.

    • Related Articles

    • My Control Box does not turn on

      If your Control Box turns on correctly, you should see two lights (blue and green) when you press the STOP button. If not: 1. Check if the battery is charged. Consider replacing the battery if necessary. 2. Make sure the battery is properly ...

    • I can’t connect to the Neuro20 Control Box

      Follow these steps to troubleshoot the connection issue: 1. Check the Indicator Light on the Neuro20 PRO Control Box to ensure that the Control Box is on. Also, make sure the Control Box is in the designated range. 2. Check that the battery is ...

    • There is physical damage to the Control Box

      If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.

    • When I connect to my Control Box, it says "Update Required"

      This means that the firmware of your Neuro20 Control Box requires an update because it does not have the latest approved firmware. IMPORTANT! Neuro20 PRO Control Boxes should only be updated one at a time. Please follow steps 6-11 for each box ...

    • I don’t know how to activate my Neuro20 Control Box

      Control Boxes must be activated within the app. Activation can only be performed by accounts with owner permissions. To activate Control Boxes, the owner needs to click “Manage Devices” and connect to the control box in question. Afterwards, a new ...