There is a physical problem with the suit – either the plate, stitches, material, zipper, or magnet connection are not as they should be.

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• The suit is the correct size, but does not fit well. It feels as if it were on backwards.

  When worn correctly, the zipper should be positioned at the back, and the Neuro20 logo should be on the chest. If you find this arrangement is not as described, it indicates that the suit may have been accidentally put on back-to-front.

• Some electrodes are showing as yellow and are blocked at 5%.

  This means that the system has identified an open circuit and, for your safety, is blocking stimulation. Take the following measures to try and resolve the situation:; 1. Ensure that the User is not wearing anything under the Neuro20 Smart Suit which ...

• I cannot increase stimulation or stimulation cannot be felt.

  1. Check the Neuro20 PRO Control Box is on and connected. 2. Check if the Neuro20 PRO Control Box is attached properly to the Neuro20 Smart Suit. If not, reattach and restart the training program. 3. Check that the User is not wearing anything under ...

• There is a stimulation fault (beeping Control Box, flashing red lights, pop-up on app).

  This means that the system has detected a fault and, for your safety, has stopped stimulation. Before taking any further measures, you MUST ensure that the Neuro20 Control Box is turned off (ie. no lights). Once the Neuro20 Control Box is turned off, ...

• There is physical damage to the Control Box

  If the Control Box remains usable, functions properly during sessions, and conducts stimulation effectively, you may continue to use it. However, if the issue affects its performance, please reach out to your sales agent.